Reference

How nobu98 Handles Your Personal Information

We wrote this policy to be direct — you deserve to know exactly what data we collect when you open an account, how we use it, and how you can request changes or removal.

Account data handled securelyDANA, OVO, GoPay wallet info protectedYour rights to access and correct dataClear retention and deletion processContact path always open

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across all pages and account flows on nobu98. Your login session is bound to your device until you log out or the session expires — switching from mobile browser to a new device requires re-authentication, which adds a layer of protection against unauthorised access. Here is how each key area of your data is managed.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform performs. You can clear cookies at any time through your browser settings; doing so will end your active session.

Wallet Data and Payments

DANA, OVO, and GoPay transaction references are stored in encrypted form. We never pass your wallet credentials to third parties for marketing purposes; they are used solely to process your deposits and withdrawals.

Data Retention and Deletion

Account data is kept for as long as your account is active and for the period required after closure under applicable rules. Once the retention window closes, your data is deleted from active systems on a rolling schedule.

Who to Contact for Data Requests

All data access, correction, and deletion requests go to our support team. We verify your identity against your registered account email before processing any change or removal to your personal record.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to correct something on your account, or need to request deletion, our support team handles privacy queries directly. Reach out through any of the channels below and tell us your registered account email so we can locate your record quickly.

Live Chat Open the chat widget on nobu98 while logged in. Select Account and Privacy from the topic menu and describe your request. We aim to respond within the same session.

Email Support Send your privacy request to our support address listed in the Help section of your account. Include your registered email and the specific data action you need.

Account Settings Some data corrections — like updating your registered phone number or linked wallet — can be done directly in Settings under Account Details without contacting support.

What We Collect and Why We Use It

nobu98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register on nobu98, we collect the information you provide directly — your name, email address, date of birth and account credentials. When you connect a local e-wallet for deposits or withdrawals, we store only the reference data needed to process that transaction; we do

1
not store full wallet PINs or passwords for DANA, OVO, or GoPay. We also collect session data automatically — your device type, browser, IP address and in-app navigation path. This helps us keep your account secure and lets us show you the right version of the
2
platform on mobile or desktop. We use cookies and similar tools to remember your session so you do not have to log in fresh every visit. Transaction records tied to your DANA, OVO, or GoPay transfers are retained for as long as required by applicable regulations
3
in the regions we serve. You can ask us at any time what data we hold about you. Availability of all features depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions Answered

These are the questions we get most often about how your data is handled on nobu98. If your question is not covered here, reach out through live chat or email support.

We collect your name, email, date of birth and login credentials at registration. If you add a wallet like DANA or OVO, we store only the reference data needed to process transactions — not your wallet PIN.

We share data only with service providers that operate parts of the platform — for example, payment processors handling your GoPay or DANA transfers. We do not sell your data or share it for third-party marketing.

Send a data access request to our support team via live chat or email. Include your registered account email so we can locate your record. We will respond with a summary of what we hold.

Yes. Submit a deletion request through live chat or email support. We will verify your identity first, then remove your data once any mandatory retention period under applicable regulations has passed.

We use session cookies and analytics cookies in your mobile browser. You can clear these in your browser settings at any time. Clearing cookies will log you out and end your current session on that device.

Transaction records tied to DANA, OVO, and GoPay transfers are retained for the period required by applicable regulations in the regions we serve. After that window closes, records are removed from active systems on a scheduled cycle.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appnobu98 App InfoNobu98 Glossary

How nobu98 Handles Your Personal Information

Data Handling, Cookies and Account Security

Cookies and Session Tracking

Wallet Data and Payments

Data Retention and Deletion

Who to Contact for Data Requests

Contact Us About Your Privacy

Privacy Policy Questions Answered

01 What personal data does nobu98 collect when I open an account?

02 Does nobu98 share my data with third parties?

03 How can I see what data nobu98 holds about me?

04 Can I ask nobu98 to delete my account data?

05 How does nobu98 handle cookies on mobile?

06 How long does nobu98 keep my transaction records?

Privacy Policy

Related pages

Related pages