Reference

What Governs Your Account on nobu98

These legal terms set out the rules that apply when you open an account, make a deposit via DANA, OVO, or GoPay, and use any part of the nobu98 platform. Access and eligibility depend on local law and the region where you're located.

Account TermsPrivacy & DataCookie PolicyEligibility by RegionContact & Disputes
nobu98 What Governs Your Account on nobu98
HOW WE HANDLE DATA

Data, Cookies, Security and Your Rights

Your account data is handled according to the privacy policy published on this site. We collect the minimum information needed to verify your account, process wallet transactions, and keep your session secure across devices. Cookies are used to maintain your login state and remember your payment preference — for example, if you last used GoPay, that stays set for your next session. You can adjust cookie preferences through your browser settings at any time.

Account Data Retention

We retain account records for as long as your account is active and for a period after closure as required by applicable law. You can request a full data summary via support.

Cookie Use

Session cookies keep you logged in and remember your wallet choice between visits. Analytics cookies help us see which parts of the platform need improvement. No third-party ad tracking cookies are set without your acknowledgement.

Account Security

Login is protected by OTP verification sent to the mobile number on your account. If you see unrecognised activity, change your password immediately and contact support through the live chat path.

Requesting Changes

To update, correct or delete personal data tied to your account, submit a written request via the support email in the footer. We confirm receipt within a reasonable timeframe under applicable law.

LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you have a question about your rights under these terms, need to dispute a transaction processed through your DANA or OVO wallet, or want to request a copy of data we hold on your account, use the contact paths below. We route legal and policy queries separately from general account support so your request reaches the right team faster.

Live Chat Open the chat widget from any page on nobu98 and select the Legal or Account query option. Available during platform operating hours.
Email Support Send policy or data requests to our support email address listed in the footer. Include your account username and the specific policy section you're asking about.
Account Help Page Log in to your account and go to Help to raise a formal dispute or submit a data access request directly tied to your account record.

Common Legal Questions About Your Account

Below are the questions we see most often about account rights, data handling, cookies and how to raise a formal concern. Each answer reflects the current terms — check the version date on the full document if anything has changed recently.

These terms apply to every account holder who accesses nobu98 from a supported region. Eligibility depends on local law where you are located, including age and jurisdictional access rules.

We collect your name, mobile number, and e-wallet details — such as your DANA, OVO, or GoPay account identifier — to verify identity and process transactions. No unnecessary data is retained beyond legal requirements.

Yes. Submit a written request by email to the address shown in the footer. Include your account username. We will confirm receipt and provide a summary within the timeframe set by applicable law.

Log in, go to Help, and raise a transaction dispute linked to your account record. For DANA, OVO, or GoPay transactions, include the transaction reference number to speed up the review process.

Cookies keep your session active and remember wallet preferences between visits. You can manage or remove cookies through your mobile or desktop browser settings at any time without losing your account.

We retain records for the period required by applicable law after account closure. You can request deletion of non-mandatory data by contacting support after your account is closed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.